Fancy Pies - Delivery Policy

Please be aware of any specific delivery policies at your shipping destination. We cannot guarantee delivery if we are provided with an incorrect address, or for shipping delays resulting from inclement weather.  

If you have any further questions about your order, please Contact Us with your order number and we will respond within 3 hours via email or by phone.  We appreciate your business and we look forward to you serving our dessert!

Gift Deliveries
We require at least a contact phone number for gift recipients. If you want your gift delivery to be a surprise, we will endeavor to keep the details a secret — however, you must provide a contact phone number and valid estimate of when the recipient will be available to receive their items. Our creations are perishable and in most cases require refrigeration; they cannot be left on someone’s doorstep or desk indefinitely.

Address Disclaimer
Please include accurate delivery address information; a faulty or incomplete address resulting in redelivery, delivery address changes or non-delivery will incur an additional delivery charge. Please provide an apartment, unit, or room number in the delivery address if applicable; if using a business delivery address, please provide any special instructions pertaining to security measures/lobby particulars. Deliveries to colleges and universities may take additional time. Delivery charges for items hand-delivered within Manhattan and Brooklyn are based upon zip code.

A Note About Doormen
If your building has a doorman or concierge, please familiarize yourself with their policies regarding package acceptance/available refrigeration before placing your order. Our items are perishable and should be kept cold — if you won’t be on the premises to guarantee their safe storage, please let us know so that safe storage may be secured.

Payment Options
We accept American Express, MasterCard, Discover Card and VISA credit cards, as well as PayPal. Depending upon circumstances, we may also accept cash, checks, or CODs for orders placed online, by telephone, mail or email.

Cancellation Policy
We understand that unplanned issues may come up and you may need to cancel an order. Should that happen, we respectfully ask for scheduled orders to be cancelled at least 48 hours in advance.